International returns are at the customers own expense. On your parcel please state ‘return of goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. failure to do this will result in you being liable for the customs costs. Return the item(s) back to us to the below address:
Shellys London Returns
2A Hud Hey Industrial Estate
Hud Hey Road
Please follow below steps to return your item:
Advice for customers
Please allow up to 21 working days for your return request to be processed.
Once your order has been refunded, you will receive a confirmation email.
All refunds will be refunded at the original purchase price using the original method of payment.
Delivery costs are non-refundable.
If you are an international customer, you must make sure the parcel states ‘return of goods’ and that the relevant customs and declaration forms are filled in.
Please check with your chosen return courier that a custom entry fee will not be charged for the return of goods